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Delivery within the UK (including BFPO addresses)
A Delivery Charge of £0.75 shall be made for each order (up to 10 books) placed for delivery within the UK. Orders placed for delivery in the UK shall be despatched by Royal Mail.
For orders of over 10 copies, an additional charge will be added depending on the weight of the quantity, based on 100 grams per book.
Delivery in the European Union outside UK (including Republic of Ireland)
A Delivery Charge of £2 shall be made for each order (up to 10 books) placed for delivery within the European Union. Orders placed for delivery in the European Union shall be despatched by airmail.
For orders of over 10 copies, an additional charge will be added depending on the weight of the quantity, based on 100 grams per book.
Delivery in the North America
A Delivery Charge of £3 shall be made for each order (up to 10 books) placed for delivery in North America. Orders placed for delivery in the North America shall be despatched by airmail.
For orders of over 10 copies, an additional charge will be added depending on the weight of the quantity, based on 100 grams per book.
Delivery to the Rest of the World
A Delivery Charge of £4 shall be made for each order (up to 10 books) placed for delivery to countries in the Rest of the World. Orders placed for delivery to countries in the Rest of the World shall be despatched by airmail.
For orders of over 10 copies, an additional charge will be added depending on the weight of the quantity, based on 100 grams per book.
The Delivery Charge applied to orders placed for delivery to countries outside the European Union do not include import duties, local taxes or additional charges for custom clearance in the country of destination. All such charges must be borne by the customer as is the responsibility to comply with all local laws and regulations.
Orders
Incoming orders will be dealt with in the order in which they are received.
Although many books will be in stock, some may have to be manufactured in order to fulfil your order. In the case of books that are in stock despatch from our fulfilment centre will normally be effected within 5 working days. In the case of books that have to be manufactured to order, despatch will normally be effected within 10 working days.
All books that are ordered must be paid immediately by credit or debit card. Orders will be despatched after confirmation that the payment transaction has been completed successfully.
Returns Policy
These policies pertain to UK purchases only. Defective merchandise may be returned within 14 days of original purchase date. Toddler Sports require valid identification when processing all returns and exchanges without an original receipt. Valid identification is also required to receive or redeem a Cheque or Postal order.
Online returns
Online refunds for authorised returns will be issued in the original form of payment for price paid or merchandise exchange when returned within 30 days of the invoice date. A cheque may be issued when original form of payment is unavailable for credit.
Toddler Sports accepts your cheque by utilising an Electronic Funds Transfer (EFT) system. In the event that the EFT or draft is returned unpaid (or, if a paper cheque is accepted and the cheque is returned for any reason), there will be a return fee, as permitted by UK law, of £5 or more (which may include fees, collection costs and applicable taxes). This fee may be presented to your bank electronically or submitted via a paper draft.
Returning or Exchanging Defective Items by Mail
To return a defective book by mail:
- Notify us at support@toddler-sports.com with an explanation of the problem.
- We will contact you with a return authorisation along with any special instructions.
- Pack and seal your return securely (in the original package if possible) and include a copy of the return authorisation. All returns must be sent prepaid - we do not accept C.O.D. deliveries.
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Send returns to:
Toddler Sports Limited
PO Box 4774,
Kenilworth,
Warwickshire,
United Kingdom.
CV8 9BL.
We will only refund shipping charges if we have sent the wrong item or if the item sent is defective. Credit Card Refunds On returns, we can only credit the credit card used for the original purchase. Please allow 1-2 billing cycles for the refund credit to appear on your statement. |
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